Company description:

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska.
Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Change Management Analyst

Responsibilities:

Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?
Well, our Client offers just that ☺︎ It's a leader in digital transformation of banking services and Cracow is one of the most important technological centers - majority of projects are delivered from Poland ☺︎
 
The Global Defence Service Delivery team provides business-requestable services globally, supporting Cybersecurity areas such as Network Security, Data Protection, Cryptography, Infrastructure and Endpoint Security, as well as managing technology changes within Cybersecurity. Change Management Analyst is responsible for protecting the brand, shareholder value, information and financial assets worldwide.

What will you do?
• Assist the Head of Global Defence Service Delivery in managing the twice-weekly Cybersecurity Change Board, which may involve creating the agenda in ServiceNow CAB workbench
• Ensure software changes follow the Software Development Lifecycle (SDLC) controls and guide Change Raisers on the correct processes when needed
• Review Change Records for quality, making sure they contain enough information to move forward
• Report on Change Management metrics, such as key indicators (KCIs) and compliance with SDLC/DEPL controls in a timely manner
• Identify recurring issues by analyzing change records and collaborate with Change Raisers to implement solutions

Requirements:

• Experience of the IT Service Management function and CAB Workbench within Service Now
• Previous experience in Quality Assurance
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• Strong stakeholder management skills, able to understand and meet the needs of multiple stakeholders
• Ability to clearly communicate complex technical issues to diverse audiences, both orally and in writing
• Customer-centric approach with experience in large-scale transformation projects
• Leads transformation initiatives that influence behaviors and mindset across departments
• Experience in highly regulated, large multinational environments
• Proficiency in data analysis and business process modeling tools
• Knowledge of project management methodologies and tools

The offer:

• Prestigious position at one of the world's largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (1 day per 3 months from the office in Cracow) and flexible working hours
• Private healthcare coverage and multisport card
• Working with cutting-edge IT technologies
• Personal growth and development opportunities with the possibility to rotate between projects
• Referral program and company events
• Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists

Recruitment process: one on-line meeting with hiring managers, followed by an initial phone screening with our recruiter

For more information please contact Milena Górka: milena.gorka@hro-digital.com