Company description:

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska.
Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Technical Writer

Responsibilities:

Do you want to work for one of the world’s largest global banks? Want to be part its exciting digital transformation? Do you want to engineer incredible products for millions of customers?
Well, our Client offers just that ☺︎ It's a leader in digital transformation of banking services and Cracow is one of the most important technological centers - majority of projects are delivered from Poland ☺︎

We are looking for a Technical Writer to join our Cybersecurity Education and Awareness team. In this role, you will design and deliver clear, effective documentation and communications for various projects of differing complexity. The ideal candidate possesses expertise in a technical field such as cybersecurity, software development, or engineering, and is adept at collaborating with stakeholders at all levels to gather requirements and translate complex processes and information into accurate, engaging, and accessible content.

Important: Please provide a relevant sample of your work along with your resume when applying.

What will you do?
• Collaborate closely with the Senior Technical Writer to develop effective and impactful technical documentation, user manuals/guidelines, brochures, documentation packs and similar materials
• Actively engage with relevant stakeholders and teams to understand projects and their impact
• Gather information from subject matter experts to create accurate, accessible and engaging content that adheres to brand and communication guidelines
• Develop reusable, easy-to-maintain templates across a range of documentation and content types, including intranet portals, product catalogues and presentations

Requirements:

• Minimum of 3 years of proven experience as a technical writer in a technology or software development environment
• Excellent spoken and written English with a keen eye for detail
• Good knowledge of technical writing standards and rules
• Ability to rapidly grasp complex processes and translate them into accurate and simple content
• Minimum of 5 years of experience in the IT industry
• Functional understanding of designing and writing for neurodiverse audiences
• Eager to share knowledge, introduce ideas and assist the team when needed

Good to have
• Experience with project and task management tools such as JIRA or Monday.com
• Familiarity with the ServiceNow Knowledge Management system
• Understanding of process and workflow optimization
• Certification in technical writing
• Functional understanding of CSS and HTML and a development language such as JavaScript
• Knowledge of project, software, UI/UX and documentation development lifecycles
• Strong project prioritization and stakeholder management skills across concurrent projects

The offer:

• Prestigious position at one of the world's largest banks
• Competitive salary with a B2B contract
• Remote work (Poland based) and flexible working hours
• Working with cutting-edge IT technologies
• Contributing to solutions with global recognition, improving customer interactions and satisfaction
• Personal growth and development opportunities within the organization
• Private healthcare coverage and multisport card
• Referral program and company events
• Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists
 
Our on-line recruitment process comprises of one meeting with hiring managers, followed by an initial phone screening with our recruiter.