Company description:

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska.
Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

ServiceNow Technical Consultant - HRSD


Our Client is a global medical technology company that focuses on providing innovative solutions and services in the field of healthcare. The company operates in various areas, including medical imaging, laboratory diagnostics, point-of-care testing, and healthcare IT, aims to improve patient care and enable healthcare providers to deliver more efficient and effective treatments.
The company places great emphasis on research and development to drive innovation in healthcare. They collaborate with leading healthcare institutions, research organizations, and technology partners to develop cutting-edge technologies and solutions.

Our Client not only invest in leading-edge medical technologies and services but also deeply value it's 68,000 highly committed and pioneering employees. As they strive to shape the future of healthcare, their ability to continuously reinvent themselves will be crucial to their overall success.

We are seeking a highly skilled and versatile ServiceNow Technical Consultant who possesses experience in requirement gathering and solutioning. This role is essential in driving the growth of our Internal ServiceNow platform within our organization.
As a Technical Consultant, you will collaborate closely with on-shore, near-shore and offshore teams, as well as stakeholders to ensure smooth coordination of monthly and project releases. You will be responsible for implementing solutions, defining User Acceptance Testing processes, overseeing deployment and providing post-implementation services.

Your key responsibilities will include:
• Collaborating with the user community and global core team to assess current processes, identify ServiceNow platform solution options, define solution requirements, determine integration requirements and concepts, and develop comprehensive architecture and implementation plans.
• Leading and delivering requirements, scoping and design workshops with a focus on thorough documentation of requirements and solutions. You will drive small implementation projects and coordinate rollouts until completion.
• Providing end-to-end solution consulting in areas such as Service Catalog, Orchestration, and automation using Integration Hub.
• Working closely with agile on- and offshore teams to coordinate monthly releases and implementations.
• Leading workshops to gather business and technical user stories.
• Coordinating and resolving complex technical issues that may arise.
• Providing consultation to stakeholders on industry and ServiceNow best practices.
• Developing necessary integration components, including SSO, LDAP, JDVC Probe, REST/SOAP Web Services.


We are seeking a candidate who possesses excellent and comprehensive knowledge of ServiceNow, with a specific focus on the HRSD module and preferably experience with the Employee Service Center. Additionally, the candidate should have the following qualifications:
• Experience in developing integrations using Rest/SOAP webservices, Integration Hub, and ETL tools like SnapLogic, Dell Boomi, Mulesoft.
• Expertise in ServiceNow coding including JAVA Script, Angular JS, REACT.
• Strong knowledge and expertise in building workflows, flow designer, and implementing automation using Integration Hub or other out-of-the-box (OOB) ServiceNow plugins/connectors.
• Preferred experience in Virtual agent implementation, including creating data models, training agents, and creating custom flows.
• Strong knowledge or experience in ServiceNow HR Service Delivery with additional knowledge in Workplace service delivery considered a bonus.
• Interface with Product Owners and act as a Technical Consultant/Senior Developer for specific projects.
• Experience with web APIs, data integrations/ETL processes and relational databases.
• Minimum of 4 years of experience in ServiceNow implementation.
• Preferred experience in LDAP, VPN, SSL, SSO and other relevant technologies and standards.

ServiceNow Certified System Administrator (Required)
Certified Implementation Specialist ‑ HR Service Delivery (Required)
ServiceNow Micro Certification – IntegrationHub (Preferred)
ServiceNow Micro-Certification – Virtual Agent (Preferred)

We value the experience that potential new candidates bring, even if their certifications have expired. We offer re-certification opportunities, demonstrating our commitment to supporting and nurturing the skills of our employees.

The offer:

• Exciting work in international corporation
• Competitive compensation, B2B or UoP contract
• 100% Remote work
• Comprehensive healthcare coverage
• Retirement savings plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Employee assistance programs
• Wellness initiatives
• Employee recognition and rewards