Company description:

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska.
Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Production Support Specialist

Responsibilities:

- Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
- Providing technical expertise in finding root cause of major system problems
- Installation of new software releases provided by the vendor
- Implementation of the locally developed solutions (Script Shell, Java, Bash, Phyton, Perl)
- Support of the various testing activities related to the new implementations
- Working closely with various stakeholders located in different places in the world
- Reviewing, designing and re-engineering processes with new technologies to improve performance
- Designing and driving the implementation of service offerings, capability uplifts and process improvements
- Evaluating, developing and applying appropriate tools to analyse the architecture
- Participate in validating data, development, implementation, testing activities
- Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies
- Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals

Requirements:

- Fluency in English
- Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
- Strong understanding of technology layers in application landscape, storage, OS, network, database, application
- Demonstrable, excellent, spoken & written communication skills across global organization
- Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands
- Technically inquisitive with progressive interest in modern engineering disciplines and techniques
- Understanding of customers' needs and delivering excellent customer service
- Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
- Experience in Agile/ DevOps environment and in assisting in production support

The offer:

- Long-term job in one of the largest banking and financial services organization in the world
- Competitive salary, UoP
- 100% remote work (Poland based)
- Contact with the best IT technologies available in the market