Company description:

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska. Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Process Controller

Responsibilities:

The process controller is accountable for the BAU operation of automated processes. The role holder is responsible for establishing operational standards and monitoring routines to track operational and performance metrics. The role holder ensures that all processes are running as planned/scheduled, monitoring capacity and performance of the virtual workforce against SLAs.

Principal Accountabilities Of The Role:

*The RPA live environment (running processes, maintaining resource PCs, viewing logs etc)
*Case Management, managing and allocating process workloads
*Managing and investigating exceptions (Business and System Exceptions)
*Liaising with Business, IT & Production Support teams to triage and resolve issues
*Problem solving issues that arise in day to day running of RPA processes and assisting in the provision of timely responses and solutions as required
*Acting as first line support for live process issues
*Working with the Digital Operations Centre (DOC) lead in issue management to organise working group, conference calls and actions through to issue resolution

Requirements:

Knowledge:
*Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
*Knowledge of the enterprise's business operations

Experience:
*Previous experience within RPA (+6 months) (desirable)
*Previous experience of Blue Prism (or other Automation tools)
*Proven track record in a similar role would be advantageous

Capabilities:
*The role requires an articulate individual; comfortable dealing with management
*Strong written and verbal communication skills required
*Excellent interpersonal skills required
*Must be well organised and able to multi-task effectively and efficiently
*Experience in negotiation and conflict management
*Ability to problem solve, clearly articulate requirements, and implement and drive change
*Energy, enthusiasm, and drive

The offer:

*Stable job in professional team
*Interesting path of career in an international organization
*Consistent scope of responsibilities
*Private health care, employees' benefits