Company description:

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska. Verita HR Polska is a Human Resources service provider operating under number 5694. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

Senior Production Support Engineer


  • EU International Application Production Support team is part of Technology Services Europe, who provides the Second line support on Local and Regional Applications for countries in Continental Europe. The center was created to provide full life-cycle software manufacturing, deployment and support services to Business across Europe.
  • Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
  • End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
  • Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service's direction
  • Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data
  • Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
  • Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge
  • Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change
  • Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
  • Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
  • Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
  • Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable
  • The role comprises of one or both of Production Support and Change/Modification of the solution/application. The split can be 50% - 50% or can be more or less depending on the Business requirements and needs


  • Strong knowledge and experience in Crystal reports, SQL, Spring, Java, .Net, C#, Web Service, VB
  • Strong track record in being a self-organised and motivated individual
  • Excellent communication and interpersonal skills, with the ability to act as a keen teamplayer
  • Strong lateral thinker with the ability to generate innovative solutions to drive business and functional performance
  • Able to buld and maintain long standing relationships with teammates and business
  • Highly developed analytical skills with a demonstration of being decisive and tenacious
  • Knowledge and experience in various software development methodologies and practices
  • First degree in Software Engineering or a related discipline
  • Excellent English language communication skills, both written and verbal
  • Strong analytical skills and lateral thinking
  • Ability to work in a team of a diversified international environment
  • Ability to work efficiently and independently under pressure
  • Team player and adaptable to change
  • Experience of developing or supporting customer facing applications will be an added advantage,
  • Other language skills (French, German, Spanish, Russian, Greek, etc..) can be considered as an advantage

The offer:

  • Stable job in professional team,
  • Interesting path of career in an international organization,
  • Consistent scope of responsibilities,
  • Private health care, employees’ benefits.