Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:
Service Transition Manager
;Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.
IT Operations manages the IT infrastructure and supporting services that are critical for our employees and customers, such as cost-efficient hardware, system software, middleware and databases, Data Centers, Voice and Data networks, Cloud & External Infrastructure services, ATMs, Desktops and other devices.
Within IT Infrastructure, Telecommunications provide services covering networks, security, voice, video, contact centre, trade floor and media recording.
We are currently seeking an experienced professional to join our team in the role of Service Transition Manager.
;Primary Responsibility for the transition of services from local country and regional teams into the global Service Operations support centres. The Telecommunication services will cover infrastructures across the globe utilizing the following technologies: Voice & Video, Branch, Campus & International networks, Datacentre networks, Cloud and External Services, Voice Recording, Trade Floor and finally Call Centres
;Working as part of a global team of Service Operations managers, responsible for Support, Stability and quality of our services
;Manage a global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
;Provide Duty Manager “follow the Sun” governance and reporting in coordination with peers for Critical and High, vulnerabilities and risk issues
;Work with the Quality team to ensure quality metrics are reviewed, actioned upon and met
;Reduce infrastructure service outages and repeat failures
;Chair Telecoms Incident management meetings and represent Telecoms on MEC (Management Escalation Calls) as required
;Deliver increased efficiency for Telecommunication Services by moving Daily Health Checks, and Change related tasks to Service Operations team
;Ensure global standards are set and adhered to
;Using Continuous Improvement Methodology, work to improve the services we provide with the domains and vendors.
Team management and people development experience
;Strong experience in moving Services to a global support desk
;Experience in creating operational processes
;Strong Incident Management skills
;Experience of Working to ITIL Standards/Framework
;Strong Technical background, particularly across Telecoms technologies
;Experience in managing across a large global environment
;Strong drive to daily improve the services we provide
;Experience in developing strategy and process improvements in large, complex teams
;Have sufficient knowledge of IT Operations understanding policy, processes, procedures and systems deployed
;In depth knowledge of best practice within a support environment
;Practical experience in one or more of the following disciplines : LAN and WAN technologies, Network Routing & Switching, Voice Network Technologies, IP telephony solutions, Voice over IP Solutions, Network Security architectures, traffic analysis, capacity planning, modeling, network troubleshooting and problem resolution
;Ability to work under pressure, deliver within limited timescales, and proven ability to prioritise against competing demands
;Experience of working in a global team
;Proven ability to articulate complex issues concisely
Stable job in professional team
;Interesting path of career in an international organization
;Consistent scope of responsibilities
;Private health care, employees’ benefits
;Possibility of remote working
;Commutable office location
;Casual dress code