Opis firmy:

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:.

Operations Support Analyst


  • We are currently seeking an experienced individual to join the Service Management Operations team in the role of a Digital Service Management Operations Support Analyst.
  • The role holder will provide comprehensive Service Management activities for multiple teams within a fast paced Digital IT environment, ensuring delivery of accurate data across workstreams.
  • Key Accountabilities:
  • Supporting the recruitment life cycle – resource requests and PO/invoicing for perm and non-perm contracts
  • Supporting the process around Staff 'Moves'
  • New Hires
  • Exits, Org charts, HR Directory maintenance etc.
  • Maintenance, tracking and reporting on operational tasks e.g. Clarity (Timesheets
  • Task Allocation
  • Queries), Mandatory Training etc.
  • Tracking & trend analysis around budget in terms of Cost Management and Cost Realisation


  • Highly organised with attention to detail, strong analytical and numerical skills supported by good knowledge of Excel (pivots, vlookup etc.)
  • Highly developed communication skills, both written and verbal, being able to explain complex or technical issues in detail that all can understand
  • Competent in the use of JIRA, Confluence or similar systems
  • The ability to work with and report on complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
  • Pragmatic decision making skills, with the ability to make clear judgments, understand the implications and communicate these effectively across different levels


  • Agile methodologies
  • Contact with top IT technologies available in the market
  • Macbook pro or Lenovo to choose
  • Flexible working hours
  • Flexible WFH (agreement in the teams)
  • Friendly teams and people focused attitude
  • Game room (with Xbox, PS consoles and foosball table)
  • Relax room
  • Fruits
  • Casual dress code