Opis firmy:

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:.

Service Management


  • The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management for Digital Platforms Applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework.
  • The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of Application Incident, Problem, Change and Configurations service transition.
  • Key Accountabilities:
  • Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs
  • Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model
  • Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated
  • Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook
  • Assisting in the generation and publication of appropriate management information
  • Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required


  • Working knowledge of IT Service Management
  • Awareness of the ITIL Service Management framework and/or CASM
  • Experience working in relevant technical environments, i.e. customer facing applications
  • Availability to undertake travel both domestic and international as required
  • Service knowledge of internet banking applications
  • Knowledge of Retail Banking
  • Strong communication and interpersonal skills to develop relationships across business and IT teams globally
  • Strong decision maker and proactive self-starter
  • Excellent negotiation skills
  • Proven analytical skills & ability to deal with complex & technical data
  • Strong team player
  • Not required but desired:
  • ITIL Service Management certification
  • Experience of implementing ITIL principles
  • Past working experience in a similar role (i.e. Service Management)
  • Knowledge of internet banking technologies & infrastructure


  • Agile methodologies
  • Contact with top IT technologies available in the market
  • Macbook pro or Lenovo to choose
  • Flexible working hours
  • Flexible WFH (agreement in the teams)
  • Friendly teams and people focused attitude
  • Game room (with Xbox, PS consoles and foosball table)
  • Relax room
  • Fruits
  • Casual dress code