Opis firmy:

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:.

Service Management


The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management for Digital Platforms Applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework. ;The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of Application Incident, Problem, Change and Configurations service transition. ; ;Key Accountabilities: ;Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs ;Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model ;Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated ;Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook ;Assisting in the generation and publication of appropriate management information ;Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required


Working knowledge of IT Service Management ;Awareness of the ITIL Service Management framework and/or CASM ;Experience working in relevant technical environments, i.e. customer facing applications ;Availability to undertake travel both domestic and international as required ;Service knowledge of internet banking applications ;Knowledge of Retail Banking ;Strong communication and interpersonal skills to develop relationships across business and IT teams globally ;Strong decision maker and proactive self-starter ;Excellent negotiation skills ;Proven analytical skills & ability to deal with complex & technical data ;Strong team player ;Not required but desired: ;ITIL Service Management certification ;Experience of implementing ITIL principles ;Past working experience in a similar role (i.e. Service Management) ;Knowledge of internet banking technologies & infrastructure


Agile methodologies ;Contact with top IT technologies available in the market ;Macbook pro or Lenovo to choose ;Flexible working hours ;Flexible WFH (agreement in the teams) ;Friendly teams and people focused attitude ;Game room (with Xbox, PS consoles and foosball table) ;Relax room ;Fruits ;Casual dress code