HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:.
The role of the IT Service Management Analyst is to assist the Critical Technology Service Owner & IT Service Management Specialists in the provision of Service Management for Digital Platforms Applications to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework.
;The role will include IT Service Ownership duties and have a level of responsibility for the future position of those services, including management of Application Incident, Problem, Change and Configurations service transition.
;Application of Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs
;Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model
;Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated
;Developing strong relationships with business & IT teams globally to maintain a 3-year service outlook
;Assisting in the generation and publication of appropriate management information
;Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required
Working knowledge of IT Service Management
;Awareness of the ITIL Service Management framework and/or CASM
;Experience working in relevant technical environments, i.e. customer facing applications
;Availability to undertake travel both domestic and international as required
;Service knowledge of internet banking applications
;Knowledge of Retail Banking
;Strong communication and interpersonal skills to develop relationships across business and IT teams globally
;Strong decision maker and proactive self-starter
;Excellent negotiation skills
;Proven analytical skills & ability to deal with complex & technical data
;Strong team player
;Not required but desired:
;ITIL Service Management certification
;Experience of implementing ITIL principles
;Past working experience in a similar role (i.e. Service Management)
;Knowledge of internet banking technologies & infrastructure
;Contact with top IT technologies available in the market
;Macbook pro or Lenovo to choose
;Flexible working hours
;Flexible WFH (agreement in the teams)
;Friendly teams and people focused attitude
;Game room (with Xbox, PS consoles and foosball table)
;Casual dress code