Opis firmy:

Verita HR Polska is created by professionals with an innovative approach to recruitment and a passion for new technologies (entry number in register: 5694). We provide services in the field of human resource management projects - including recruitment services at all levels of management, employer branding and outsourcing. We are currently looking for a candidate in the following role:

Customer Service Specialist with German


Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions; Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements; Updating systems to reflect contract changes, including activating new services and changes to the customer status; Set-up and maintenance of new and existing customers in our systems; Active support operational implementation of new products and services; Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics); Active participation and cooperation in projects; Active assistance in all areas of the team; Resolution and follow-up on customer issues escalating to technical support teams as appropriate


Minimum 6 months experience in Customer Service; Exceptional Client focus and orientation; Very good oral and written communication skills in English(min.B2) and German (min.B2) required; Fluency in Polish; Excellent interpersonal skills; Strong analytical skills and a good eye for details; Good organizational skills; Advanced knowledge of Microsoft products and understanding handling applications; Willingness to evolve in a dynamic and growing business and international organization.


Full-time job contract and stable working conditions; Attractive salary and a package of benefits for employees; Interesting path of career; Best location in Warsaw – only 20 meters away from “Rondo Daszyńskiego” underground station.