Opis firmy:

HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

IT Service Owner


The job holder is responsible for the delivery of IT Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework ;This role will carry out some or all of the following activities: ­;Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management) ­;Support the capability up-lift of technology resources in the understanding and application of Service Management processes and principles ­;Provide subject matter expertise and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion and adoption of Service Management best practise ­;Provide functional support for Service Management tools and methods ­;Assist with the understanding and analysing Service Management requirements to include data inputs/outputs from discipline areas ­;Delivery of governance-based and global Service Management reporting ­;The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes ­;Providing support in all aspects of the selected IT systems and applications ­;Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised ­;Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams ­;Adaptation of Configuration Management tools ­;Act as Relationship Manager and bridge between different IT and Business teams ­;Provide recommendation to Business on Service aspects e.g. cost, budgeting, improvement etc.


Sound technical knowlwdge in contemporary database and development tools & technologies ;Excellent English language communication skills, both written and verbal ;Strong analytical skills and lateral thinking ;Experience and knowledge of Cloud Storage / BigQuery / Jupiter / DataStudio ;Ability to work in a team of a diversified international environment ;Ability to work efficiently and independently under pressure ;Experience and Knowledge of MS SQL / QlikSense / Confluence / Jira (added advantage) ;Past experience in Technology Service management will be an added advantage ;ITIL knowledge or certification will be an added advantage ;Knowledge or experience of Confluence and JIRA will be considered as a plus ;Team player and adaptable to change ;Experience of developing or supporting customer facing applications will be an added advantage ;Other language skills (French, German, Spanish, Russian, Greek, etc.) can be considered as an advantage


Stable job in professional team ;An opportunity to broaden/deeper knowledge and expertise in global projects ;Contact with top IT technologies available in the market ;Ability to work from home (2 days per week) and flexible working hours ;Game room (with Xbox, PS consoles and foosball table) ;Work and Learn from teams with mature process and tools to ensure the best in class deliverables ;Casual dress code