Opis firmy:

HRO Recruitment is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:

Client Services Specialist with French or German

Obowiązki:

  • Respond promptly to time sensitive and often high value queries and escalations from both other departments and direct from clients
  • Provide excellent client management support, improve client engagement and resolve
  • The majority of client enquires at the first point of contact
  • Receive/make calls from/to customers (internal/ external)
  • Respond to mails/queries related to process timely
  • Act effectively on all customer feedback
  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank

Wymagania:

  • Fluency in English and French or German
  • Exceptional Client focus and orientation
  • Time management skills and ability to priorities are critical
  • Previous technical helpdesk experience preferred but not required
  • Proven track record of strong focus towards high levels of Quality and Customer Service
  • Experience with web-based technologies

Oferta:

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits.