Company description:HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska.
Verita HR Polska is a Human Resources service provider operating under number 5694.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Client Service Specialist (English+German or French)
Responsibilities:• Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients;
• Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact;
• Receive/make calls/Emails from/to customers (internal/ external;
• Act effectively on all customer feedback;
Requirements:• Fluent in English and German or French or Polish
• Exceptional Client focus and orientation;
• Must be able to analyse, summarise and communicate complicated problems and provide action recommendations to any level of Client and Bank escalation chain;
• Technical aptitude combined with global and corporate banking experience would be desirable;
• Comprehensive knowledge of the banks clearing systems;
• Previous technical helpdesk experience preferred but not required;
• Euro-clearing Services / Global Cash Management;
• Experience and proficiency with web-based technologies;
The offer:• Stable job in professional team;
• Relax room (with massage chairs and area for yoga/stretch);
• Bicycle racks in the underground garage and around the office; showers dedicated to cyclists;
• Game room (with Xbox, PS consoles and foosball table);
• Private health care, multisport.