Company description:

HRO Personnel is a Human Resources service provider operating under numer 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:

CMB Case Manager with Hebrew


Manage the International and domestic Account Opening Journey and Customer Onboarding Experience for the CMB Customers, from end to end perspective, including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners, account opening activities, Fatca, CRS and CDD and KYC activities; Manage all processing in relation to the onboarding and Account Opening requirements; Ensure audit & compliance as per Global Standards; Manage communication between support functions, Compliance, Business Partners and technical Teams; Being backup for Team Lead role and assisting QA, QC and Trainer whenever it is necessary; Review referral originating from multiple sources for new CMB Customers requesting international account in selected market; Ensure robust analysis is completed in order to set up correct requirements for the Customer; Ensure end to end process is processed as best in class service (onboarding review, CDD, KYC, Fatca, CRS, Account Opening); Maintaining the required contact frequency with customers & being the single point of contact; Ensure the Service TATs for the CMB Customers are adhered to Enhance Customer experience in account opening process; In cases of emergency, ensure total efficiency in terms of assistance to customers – local / global; Ensure data completeness according to requirements; Ensure all cases are timely captured in daily reporting; Build and maintain the relationship between Customers and Business Partners


Experience in an active Customer interface role, with proven track-record; Excellent Customer service skills; Process knowledge about IBC onboarding process, Customer Due Diligence, and/or Fatca, CRS, Account Opening processes; Strong knowledge of HSBC’s organizational structure, business lines and policies and procedures to ensure compliance on all proposals and able to manage new product due diligence; Well organized; Displays extra-ordinary Business focus and Customer orientation and provides exemplary service; Inter-personal skills and the ability to handle priority pressure and manage expectations. Demonstrate high energy; be PRO-ACTIVE, extremely positive and have a ‘driver and achiever’ mentality; Fluent in English both Written and Spoken

The offer:

Stable job in professional team; Interesting path of career in an international organization; Consistent scope of responsibilities; Private health care, employees’ benefits